Managed Services - Tier I

Managed Services – Tier I Support

Location:

Houston, TX (onsite)

Employment Type:

Full-Time

We make technology personal!

KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections.

Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration.

• Serve as the first point of contact for customers via phone, email, and ticketing system.
• Perform initial triage, troubleshooting, and resolution for incidents related to Microsoft 365, Windows OS, and basic networking.
• Accurately document, classify, and escalatio unresolved tickets to Tier II engineers or appropriate teams.
• Maintain detailed knowledge base documentation to support first-call resolution.
• Contribute to proactive tasks, including system health checks and user provisioning/deprovisioning.
• Participate in on-call rotation and after-hours support as required.

• High school diploma required;
  Associate’s or Technical degree preferred.
• 1–2 years of IT support experience, preferably in a Managed Services or Service Desk environment.
• Fundamental knowledge of Microsoft 365 workloads (Teams, Exchange, SharePoint, One Drive).
• Understanding of Active Directory user and group management.
• Strong communication, problem-solving, and customer service skills.
• Microsoft certifications (e.g., AZ-900, MS-900, MD-100) preferred but not required.