SCCM Engineer

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

The Senior End‑User Computing Engineer is responsible for managing, securing, and optimizing end‑user devices across corporate and store environments. This role owns patching, application lifecycle management, endpoint security, printer infrastructure support, and device lifecycle upgrades. The engineer will collaborate closely with infrastructure teams, security groups, store operations, and third‑party partners to ensure a consistent, secure, and reliable computing experience for all users.

• Lead SCCM (Config Mgr) patching cycles and manage Ring1, Ring2, and Ring3 deployment architectures.
• Perform SCCM administration, including upgrades, maintenance, distribution point health, and content management.
• Oversee OS patching and upcoming initiatives such as Windows 10 LTSB (EOL) migration to LTSC/LTSB‑C for store and corporate devices.

• Deploy, remove, and update applications using Microsoft SCCM Software Center.
• Package installers, validate compatibility, and manage update schedules for enterprise applications.
• Support Java uninstall and migration to OpenJDK, ensuring device‑level compatibility.

• Support and maintain Printer Logic, including updating printer drivers and migrating configurations.
• Manage and troubleshoot Zebra Print Manager solutions for store and warehouse devices.
• Use enterprise tools to monitor print performance, resolve issues, and move printers across different subnets during network changes.
• Assist in the administration and deployment of policies, profiles, and compliance rules in Microsoft Intune.
• Support Microsoft Defender deployments, including ad‑hoc package pushes and device remediation requests.
• Implement changes in Group Policy Objects (GPOs) using Group Policy Management Console.
• For Store users need to support for G‑Suite and Chromebooks, including OS updates and device enrollment.

• Participate in store and corporate endpoint technology rollouts, system builds, and certification processes.
• Collaborate with Spencer Tech on standing up new device builds and validating configurations.
• Create and maintain build documentation, images, and deployment processes.

• Resolve tickets and incidents related to endpoints, applications, printers, and store hardware.
• Perform root‑cause analysis and work toward reducing recurring issues.
• Maintain accurate device compliance, inventory, and reporting through SCCM and Intune.

• 8–10 years of experience in End‑User Computing, Desktop Engineering, or Endpoint Administration.
• Strong hands‑on experience with SCCM/Config Mgr, patching, packaging, and deployment rings.
• Expertise with Windows 10/11, LTSC, imaging, provisioning, and upgrades.
• Experience with enterprise printing platforms including Printer Logic and Zebra printers.
• Working knowledge of Active Directory, GPO management, and Microsoft Intune/Endpoint Manager.
• Familiarity with G‑Suite and Chromebook device administration.

• Retail or store‑environment support experience.
• Power Shell scripting for automation and troubleshooting.
• Certifications:
  
  MD‑100/MD‑101, SCCM/MDM certifications, or equivalent.

• Strong analytical and troubleshooting skills.
• Ability to work across technical and non‑technical teams.
• Clear written and verbal communication.
• Process‑focused with strong documentation habits.

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.