Help Desk Technician

Short term contract 4-5 months

Fully onsite Monday - Friday

Pay: $20 - $29 an hour

We are seeking a Senior Help Desk Technician to assist with workload from April through July. This is a hands‑on, execution‑focused role responsible for managing day‑to‑day service desk operations, supporting end users, and delivering white‑glove support to executives and non‑technical field users. This role is non‑managerial and requires someone who can step in quickly and keep operations running smoothly.

• Manage and work service desk tickets through a ticketing system (any platform)
• Answer help desk phone line and provide timely troubleshooting support
• Deliver high‑touch, white‑glove support to executives and business users
• Support non‑technical users in office and field environments
• Troubleshoot and resolve issues related to:
  • Microsoft 365
  • Active Directory
  • Intune
  • Remote access tools (Log Me In  or similar)
• Own tickets end‑to‑end and communicate clearly with users throughout resolution
• Maintain high customer satisfaction through strong communication and follow‑up

• 3–7 years of experience in a Help Desk or Service Desk role preferred
• Experience working in a structured service desk environment
• Strong customer service and communication skills
• Comfortable supporting executives and non‑technical users
• Hands‑on experience with:
  • Microsoft 365
  • Active Directory
  • Intune
  • Remote access tools
• Experience using any ticketing system
• College degree preferred

Addison Group employees are eligible to health, dental, vision benefits 60 days after employment and are eligible to contribute to 401k 1 year after employment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.