Business Intelligence Engineer

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service.

WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.

Are you ready to take off on your next career with us?

WFS is seeking a Ground Operations Business Inference Engineering to serve as the primary technical owner of Ground Handling analytics and reporting across North America.

This individual contributor role designs, builds, and maintains scalable analytics solutions supporting Ground Operations performance, KPI tracking, and operational decision-making, combining business intelligence, data engineering fundamentals, and hands‑on analytics engineering.

• Own and enhance the Ground Power BI reporting ecosystem
• Independently design and build small-to-medium data pipelines using Python and Microsoft Fabric
• Perform end-to-end root cause analysis across systems, databases, APIs, Fabric pipelines, and reporting layers
• Partner with Operations stakeholders to translate business requirements into scalable technical solutions
• Act as a technical bridge between Ground Operations and the Data & Analytics team

This role requires strong independent problem-solving ability, technical depth, and the ability to communicate complex data issues clearly to non-technical stakeholders.

After stabilizing and optimizing the reporting landscape, this individual will contribute to automation initiatives and explore innovative uses of AI to improve analytics workflows and operational insights.

• Serve as the primary owner of all Ground Handling Power BI reports in North America
• Design, develop, deploy, and maintain Power BI solutions within Microsoft Fabric
• Build optimized data models using best practices in DAX and semantic modeling
• Implement performance tuning and reliability improvements for reports and datasets
• Manage report refresh failures, bug fixes, and production support independently

• Design and build small-to-medium data pipelines using Python and Microsoft Fabric (Data Pipelines, Notebooks)
• Develop production-ready Python scripts with logging, monitoring, and error handling
• Integrate and validate REST API endpoints (authentication, pagination, payload validation, troubleshooting)
• Collaborate with Data Engineering on larger pipelines while independently owning smaller solutions
• Support CI/CD best practices for Power BI and Fabric (experience preferred; ability to learn required)

• Work directly with Ground Operations leaders to gather requirements and propose multiple solution options with clear trade-offs
• Translate technical findings into concise, business-ready explanations
• Document technical designs, root cause findings, and data logic clearly
• Serve as a subject matter expert (SME) or progressing SME of Ground source systems and KPIs
• Iterate with end users to continuously improve reporting usability and value