Program Manager, VBC Analytics

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The Program Manager, Value Based Care (VBC) Analytics is responsible for driving the efficiency, coordination, and strategic execution of the VBC Analytics team. This role blends elements of project management, program management, product management, and agile facilitation (Scrum Master) to improve how the team operates internally and collaborates across the organization. The Program Manager, Value-Based Care Analytics will own intake, prioritization, and requirements gathering for analytics initiatives, ensuring work is clearly defined, strategically aligned, and executed efficiently.

This position will serve as the operational backbone for the team, managing day-to-day workflows, facilitating meetings, and driving accountability for deliverables. This role operates with exceptional interpersonal skills, working across diverse stakeholders, and pushes for clarity, prioritization, and alignment. Reports to the Vice President, Value Based Care Analytics.

The Program Manager, Value Based Care (VBC) Analytics serves as the operational and strategic lead for the VBC Analytics portfolio, overseeing intake, prioritization, sequencing, and delivery of analytics initiatives that drive measurable value-based outcomes. This role acts as the central coordination point for stakeholders across clinical, operational, and IT teams, ensuring requests are clearly defined, aligned with organizational strategy, compliant with regulatory standards, and executed efficiently within team capacity.

The Program Manager manages workflows, backlogs, and governance processes; facilitates cross-functional meetings; monitors KPIs and portfolio performance; and provides executive-level reporting on progress, risks, and realized benefits. Combining program management, product management, and agile facilitation expertise, this leader drives accountability, operational discipline, and continuous improvement while confidently setting boundaries and ensuring resources are focused on the highest-impact initiatives.

Salary range is 125k to 156k annually.

• Strategic prioritization and portfolio management
• Agile project and program management
• Healthcare analytics and Value Based Care knowledge
• Requirements gathering and structured intake management
• Ability to critically evaluate requests, firmly say no when appropriate, and ensure alignment to strategy and capacity
• Azure Dev Ops and/or Service Now proficiency
• KPI tracking and performance reporting
• Cross-functional facilitation and stakeholder engagement
• Strong communication skills and executive presence
• Process improvement and operational discipline mindset

Bachelor’s degree in business, computer science, healthcare administration, clinical or related discipline with an information technology focus required.

Project Management Professional (PMP), Program Management Professional (PgMP), Prosci Change Management or related professional certification preferred.

• Five (5) years of experience in a hybrid role combining project management, program management, product management, or Scrum Master responsibilities is required.
• Experience in healthcare analytics, value-based care, or population health environments preferred.
• Proven expertise with Azure Dev Ops and/or Service Now for managing workflows, backlogs, and reporting.
• Strong facilitation skills for both internal team sessions and cross-departmental meetings.
• Demonstrated ability to push for clear requirements, realistic prioritization, and aligned expectations.
• Excellent written, verbal, and interpersonal communication skills.
• Self-starter with a bias for action and the confidence to challenge assumptions constructively.

• Oversees and manages a portfolio of Value Based Care Analytics programs and projects, ensuring that all initiatives are strategically aligned with organizational goals and resources are allocated efficiently to achieve targeted outcomes.
• Oversees the planning, execution, and delivery of analytics projects across the following VBC domains:
  • Patient Panel & Provider Management – Ensuring accurate provider attribution, optimizing panel composition, and monitoring provider performance through data audits, referral analysis, and scorecard development.
  • Population Health Outcomes (Quality) – Improving quality program…