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CX Analytics Analyst II — Hybrid Houston
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-02-28
Listing for:
Shell Energy
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Data Analyst, Technical Support
Job Description & How to Apply Below
A leading energy solutions provider is looking for an experienced Analyst II Business CX Support in Houston, TX. This role combines customer service with analytical expertise to enhance service quality and operational efficiency. Responsibilities include managing case queues, investigating complaints, and collaborating with cross-functional teams. Ideal candidates will have strong interpersonal skills, experience in managing complex customer issues, and familiarity with the energy sector.
A hybrid work environment is offered.
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