Sr. Oracle EBS Product Support Analyst - Houston, TX; Onsite W2

Title:
Sr. Oracle EBS Product Support Analyst

Location:
Houston, TX (Onsite)

Duration: 4 Months of contract (W2)

• Oracle E Business Suite (R12.2) Finance & Projects functional expertise, with strong understanding of subledger to General Ledger data flows
• Techno functional production support and root cause troubleshooting, including identifying custom vs. standard Oracle EBS behavior
• Advanced SQL / PL SQL skills for diagnostics, ad hoc reporting, and data correction in Oracle EBS environments
• Customer facing communication skills, able to clearly explain system behavior, issues, and solutions to business users

• Strong communication
• Collaboration & teamwork
• Calm under pressure & process driven

We are currently seeking a Systems Analyst for Oracle eBusiness Systems, on-premise release R12.2.10. The Analyst will work effectively under minimal supervision and provide application support for customizations and extensions covering modules in Finance or Oracle Projects. This position will support our business users, participate in all relevant changes management activities, and overall service delivery and customer satisfaction. This will require interaction with core business users and the need to work as a team member of a large Oracle support team.

• Provides application functional and limited technical support for Oracle eBusiness Systems Modules in Finance (AR, AP, GL, CM, FA, iExpense, and iSupplier) and in Projects (Costing, Billing, Accounting). Prior experience in a support role is required.
• Must be customer facing, willing to take on system operational challenges, articulate ideas clearly, understand the problem and identify the underlying cause of the system issue.
• Must be able to identify customizations from standard feature and functionality. A keen, inquisitive and investigative approach to problem solving using data as evidence. Must be able to generate ad-hoc reports to support or identify the magnitude of the issue at hand.
• Troubleshoots, identifies the underlying cause, and recommends workarounds and/or corrective actions to mitigate the impediment.
• Use diagnostics scripts, SQL and other query writing tools to analyze data, extract data for ad hoc reporting, and identify constraints and integrity issues with data.
• Provide data correction scripts to address a defect due to inconsistent state of the data.
• Conduct conference room pilots, user acceptance testing on defect fixes, features and system improvements, ensuring acceptance criteria is met without significant impediments.
• Responsible for completion of all required Change Management tasks and relevant SOX control requirements (if applicable).
• Utilize industry accepted project management principles, methodologies, tools, and best practices throughout the project life cycle.
• Acquire and utilizes business knowledge by taking advantage of available resources (internet, books, periodicals, classes/workshops, conferences, etc.) to develop and deliver business expertise solutions.
• Tracking deliverables and provide reporting to management as needed.
• Willing to travel up to 10%.

• Bachelor's degree from an accredited university with Accounting Major, or 5 years of related industry is required.
• At least 5-7 years of experience working and supporting Oracle eBusiness Modules. Preferably Finance and/or Oracle Projects. It required that the candidate is aware of the dataflow processes between subledger and between subledger and General Ledger.
• Able to review and understand programming logic constructs used in Workflow, Apex, BI Publisher Reports to learn current system state.
• 3+ years of experience with SQL, PL/SQL is required.
• Must be aware of EBS Data model and architecture in the areas of Finance and Projects.
• 3+ years of programming experience in Oracle Apex is preferred.
• Experience working in a multi-developer, team environment is preferred.
• Experience with Agile methodologies (SCRUM, Kanban) is preferred.
• Able to articulate application behavior, current and future states, in a language that is understood by the end user.