Business Support Specialist

Job Title:

Banking - Lending Specialist

Location:

Remote

Shift

Schedule:

8:00am-4:30pm

Pay Rate: W-2 Hourly

Position Type:
Long term contract

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or systems, policies and procedures.

To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision.

To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems.

Perform complex/difficult tasks with considerable latitude.

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues

• Ability to work independently and in a team environment
• Knowledge of banking systems and processes
• Knowledge of accounting, credit, and/or lending principles and techniques
• Research, analytical, and problem solving skills
• Applying research and interpretation of findings to respond to requests for information
• Using good judgment to make sound decisions
• Skills following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Skills navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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: #851-Rockville-S1