Revenue Operations Manager - Houston, Onsite

ROLE SUMMARY

The Revenue Operations Manager owns and optimizes the company’s customer-facing technology stack, with a focus on system integrations, automation, and AI-assisted customer support. This role ensures that our CRM, billing, payments, finance, and support platforms work together seamlessly to deliver a high-quality customer experience while reducing manual effort.

A key responsibility is improving our self-serve and AI-driven customer support capabilities, including refining AI instructions and workflows to increase automated ticket resolution rates. The ideal candidate is both strategic and hands-on, comfortable managing SaaS platforms directly while partnering cross-functionally with Support, Finance, Sales, and Operations.

• Manage and maintain integrations across CRM, billing, payments, accounting, and support systems.
• Ensure accurate data flow across customer records, subscriptions, payments, refunds, and support interactions.
• Identify manual workflows and design automation solutions using native tools, APIs, or middleware.
• Own integration architecture and reliability, ensuring workflows are stable, scalable, and auditable.
• Monitor integration health and performance to proactively detect failures, delays, or data mismatches.
• Maintain CRM Data Quality

• Serve as system owner for customer-facing operational tools, including configuration, permissions, and documentation.
• Coordinate testing, rollout, and change management for system updates.
• Support incident response and root cause analysis for integration or data issues.

• Own and optimize our AI-assisted customer support experience, including developing and refining AI instructions to improve automated ticket resolution.
• Analyze support interactions to identify content gaps, failure modes, and escalation drivers.
• Partner with Customer Support leadership to align AI behavior with policies, tone, and compliance requirements.

• Evaluate existing tools and integrations and make recommendations for upgrades, enhancements, or consolidation.
• Develop documentation and integration maps to support scale and continuity.
• Stay informed on emerging AI, automation, and customer lifecycle technologies.
• Lead GTM engineering projects cross-functionally with Sales, Marketing, and Support to improve customer experience and operational efficiency

• Hub Spot (CRM, marketing, sales operations)
• Intercom (customer support and messaging)
• Altasian Products (Confluence, Jira)
• Claude, Chat GPT, Claude Code, Codex
• Recurly (subscription billing)
• Quick Books (accounting)
• RAMP (corporate spend and expense management)
• Webhooks & APIs

• 5+ years of experience in business systems, revenue operations, or technology enablement roles.
• Hands-on experience managing and integrating SaaS platforms across CRM, billing, payments, and finance.
• Experience designing or supporting system integrations using APIs, webhooks, or native connectors.
• Strong analytical skills with the ability to identify process inefficiencies and automation opportunities.
• Excellent written communication and documentation skills.
• Bachelor’s degree in Information Systems, Computer Science, Business, Operations, Finance, or a related field, or equivalent practical experience.
• Strong foundational understanding of business processes, data flows, and system integrations across customer, finance, and support functions.

• Experience with Intercom or comparable customer support platforms (Zendesk, Salesforce Service Cloud, Freshdesk).
• Ability to make meaningful improvements to AI-driven and self-serve customer support outcomes (e.g., increasing automation/deflection rates, reducing escalations, and improving resolution quality).
• Experience with Hub Spot, Recurly, Stripe, Quick Books, or subscription-based business models.
• Familiarity with sales tax automation and payment compliance workflows.
• Experience partnering closely with Finance and Customer Support teams.
• Experience with modern middleware, API & webhook integration patterns.
• Experience building dashboards and operational reporting across Support/Finance systems (Looker, Tableau, Power BI, or native reporting).

• Direct ownership of systems that shape the customer experience.
• Meaningful impact on cost efficiency through automation and AI enablement.
• High visibility role working across Operations, Finance, Support, and Sales.
• Opportunity to shape the long-term customer technology roadmap.

• is a leading Certificate Authority (CA) providing a wide range of digital certificates and PKI solutions to businesses and governments worldwide. We are looking for a highly motivated and technically proficient Manager, Support and Customer Success to proactively foster strong relationships with our customers, ensuring their satisfaction and long-term success with our specialized products and…