Senior Tech Delivery Lead - ServiceNow

Company:

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

77077

Bachelor’s Degree

8 Years

Full Time

0

Fluent across the full technology stack; owns delivery and support responsibility for two or more product or platform teams; drives technical priorities; supports delivery efforts through technical advisory, coaching of other technical team members, and may also support hands‑on execution; ensures technical consistency of the finished product with identified needs.

• Drives technical priorities and owns delivery and support responsibility for one or more product or platform teams
• Oversees agile development activities for a product or platform and leads the development of key mechanisms that support agile delivery
• Collaborates between interdependent groups to troubleshoot and resolve technical issues and cross‑team dependencies
• May sometimes provide hands‑on assistance with exceptionally complex technical solutions, operating as a senior engineer
• Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items
• Ensure the engineering and technical considerations are accounted for in team rituals
• Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives
• Leads the technical design of the products or platforms and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to

• Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role
• 8+ years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education
• Extensive hands‑on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)
• Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Fluency in Dev Ops, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack
• Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement
• Excellent communication skills to effectively manage key business stakeholder relationships
• Highly proficient in teamwork and collaboration skills

• In-depth technical knowledge of Service Now platform and modules including the ITSM, ITOM, and ITAM (HAM & SAM) modules; HR module a plus
• Experience with CMDB, including implementing and maturing the CMDB practice
• Experience with new Service Now module deployment
• Experience with Service Now upgrades and health checks
• Experience integrating other systems and apps with Service Now
• Development of Service Now roadmap
• Lead a team of developers; perform code reviews, mentor less experienced team members
• Performs analysis of impacts for new requirements
• Contributes to governance processes, including Cyber Security
• Stays current on Service Now products and applicable integrated technologies
• Technical liaison with Service Now
• Liaises with platform and other third‑party vendors
• Participates in Quarterly Business Reviews both internally and with the platform vendor
• Experienced with ITIL practices; promotes ITIL practices
• Participates in policy compliance audits

• Enterprise and/or IT Service Management
• Service Now advanced system administration
• Service Now application development
• Language translation capabilities
• Experience with database design schemas and data modeling, including Service Now CSDM
• Strong requirements‑gathering experience
• Experience with middleware and…