Manager, ServiceNow - Technical Implementation

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally.

If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is seeking a Manager, Service Now to join our Consulting organization

Responsibilities:

Manage Service Now client implementations including leading multiple work streams from initial planning, requirements design, development, testing, implementation, and post engagement support.

Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding their complex needs and translating them into functional and technical requirements.

Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.

Provide guidance, training, and mentorship to team members and clients on Service Now operations, upgrades, and development.

Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution

Support business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries

Manage engagements according to KPMGs financial/cost management policies

Qualifications:

Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the Service Now platform with an extensive focus ITSM, ITOM and IRM Bachelors degree from an accredited college/university or a minimum five years equivalent work experience

Completion of at least two full implementations of Service Now and hold current certifications in Service Now System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements

Travel as needed

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.

In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:

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California Salary Range: $127600 - $231600

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without…