Legal Transcription​/Exhibit Production Manager

Legal Documentation & Exhibit Production Manager

U.S. Legal Support – Full-Time

Are you a proactive, detail‑driven leader who thrives in a fast‑paced environment? Join U.S. Legal Support as a Production Manager and play a key role in delivering accurate, timely transcripts and critical work products that keep legal operations moving.

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Location: Houston, TX – On‑site
📅 Schedule: Monday – Friday | 8:00 AM – 5:00 PM

U.S. Legal Support is one of the nation’s leading litigation support providers. We deliver fast, accurate, and secure legal solutions to law firms, corporations, and legal professionals. Our team works behind the scenes to ensure cases keep moving with efficiency and reliability.

The Production Manager is responsible for overseeing and optimizing transcript production processes, ensuring timely and accurate delivery of all work products. This role will lead a team responsible for transcript processing, exhibit handling, and hard copy shipping. The position partners closely with Client Support, Status In Progress, Sales, and Billing to ensure smooth end‑to‑end operations. Additional responsibilities include exhibit inventory management, developing document security procedures, and coordinating shipping logistics.

• Lead, coach, and support the production team to ensure high performance.
• Prioritize daily workload and assign tasks based on operational needs.
• Maintain exceptional client service standards with timely communication and response.
• Monitor productivity, performance, and quality using KPIs and SLAs.
• Identify opportunities for process improvement to enhance speed and accuracy.
• Ensure compliance with all security and confidentiality policies.
• Oversee physical exhibit inventory, document handling workflows, and secure shipping processes.

Required:

• High school diploma or equivalent (college preferred)
• 4+ years supervisory or management experience in a high‑volume environment
• Demonstrated success in managing team performance, quality metrics, and deadlines
• Strong organizational, communication, and problem-solving skills
• Comfortable working with technology, digital file management, and workflow systems

• Experience leading teams using KPIs and SLAs
• Background in the legal industry or a similar fast‑paced, detail‑driven environment

We’re committed to creating a supportive, growth‑oriented environment where leaders thrive. We offer:

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid parental leave
• Paid time off (PTO)
• Pet insurance & identity protection benefits
• Team-building events and company activities