IT Director – Managed Services; MSP
Listed on 2026-02-07
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IT/Tech
Cloud Computing, IT Project Manager
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- Houston, TX (Hybrid – Must be commutable to 77024)
- $180K–$210K Total Comp (Base ~$140K–$175K + Bonus)
Are you a transformative MSP leader who can scale teams, sharpen service delivery, and elevate client experience across cloud, security, and infrastructure operations? This is a rare opportunity to step into a high-impact Director role at a fast-growing cloud-focused IT services organization supporting clients across the U.S. and internationally.
This company partners deeply with Microsoft & Google Cloud and is expanding rapidly — now seeking an IT Director of Managed Services to own end-to-end service delivery and lead global teams across help desk, infrastructure, security, and cloud support.
What You’ll Own- Leadership of global IT service teams (Help Desk L1, L2/L3 Infrastructure, Security, Cloud/CSP)
- Optimization of service delivery, SLAs, and performance metrics
- Driving onboarding, patching, upgrades, escalation workflows & reporting
- Creating structure: 30/60/90 plans, leveling systems, career paths & performance frameworks
- Partnering with executives on service strategy & operational maturity
- Refining pricing models, licensing operations & client success frameworks
- 5+ yrs managing managers & global/nearshore teams (LATAM / EU preferred)
- Strong cloud, infrastructure & cybersecurity leadership background
- Ability to architect performance systems, workflows & service models
- Hands-on enough to jump in on escalation or client engineering when needed
- Exceptional communication, organization & operational rigor
- High-growth cloud services organization
- Strategic AND operational impact — not a maintenance role
- Leadership autonomy with modern tech stack + cloud-first clients
- 401(k) with match
- Global team leadership + career growth runway
MUST be local to Houston, TX
Seniority level- Executive
- Full-time
- Information Technology
- IT Services and IT Consulting
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