Director, Digital Transformation and Automation

Director, Digital Transformation and Intelligent Automation

Tokio Marine HCC is seeking a Director of Digital Transformation to lead efforts in driving efficiency and innovation through automation technologies, including Robotic Process Automation (RPA) and Artificial Intelligence (AI).

Location:

Houston, TX

Lead a cross‑functional team of developers, business analysts, project managers and solutions architects to design, build and implement intelligent automation solutions that streamline business operations and significantly reduce manual effort.

• Lead and manage a cross‑functional team of developers, business analysts, project managers, and solutions architects to implement and scale automation initiatives using RPA and AI technologies.
• Collaborate with stakeholders across the organization to identify automation opportunities that streamline business processes and reduce manual effort.
• Develop and communicate business cases for automation solutions, including cost‑benefit analyses, and evaluate the ROI of automation projects.
• Oversee design and implementation of RPA and AI solutions that align with business objectives and drive measurable improvements in efficiency and accuracy.
• Manage the end‑to‑end automation project lifecycle, from opportunity identification through deployment and ongoing optimization.
• Drive team performance through effective leadership, ensuring delivery of high‑quality automation projects in a timely manner with a focus on customer satisfaction.
• Develop and implement KPIs and metrics to assess team performance, continuously improving processes and outcomes.
• Provide leadership in developing and nurturing talent, fostering a culture of growth, collaboration, and innovation within the team.
• Communicate effectively with senior executives and key stakeholders, presenting progress, challenges, and results with clarity and confidence.
• Maintain a strong understanding of emerging trends in automation, RPA, and AI, and explore new technologies to enhance the organization’s digital transformation efforts.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.

• 10+ years of experience in digital transformation, with a focus on automation technologies such as RPA and AI.
• Proven track record in leading automation projects, from concept through execution, with a strong understanding of business processes and how to automate them.
• Familiarity with UIPath or similar RPA tools; experience with Generative AI is a plus but not required.
• Experience in developing and implementing KPIs, performance metrics, and ROI assessments for automation projects.
• Strong leadership experience, including team management, program development, and performance improvement.

• 6+ years of experience leading teams and strategic initiatives in a technology‑driven environment.
• Ability to foster a collaborative and high‑performance culture, developing team members and ensuring their success.

Director

Full‑time

Business Development and Sales

Insurance

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