Desktop Support

Position: Desktop Support I

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway
-2929 Allen Pkwy., Suite 1300, Houston, TX 77019

Desktop Support I - Job Overview

Schedule: 8AM-5PM | This Position Starts in January 2026

At Legacy Community Health, we're more than just a healthcare provider—we're a family committed to making a meaningful impact in our community. As a Desktop Support Specialist I, you'll play a crucial role in ensuring our team can deliver excellent patient care through seamless IT support.

We're looking for someone who is passionate about technology and eager to contribute to our mission of providing top-notch healthcare services. You'll be part of a collaborative team where your skills and ideas are valued, and you'll have the opportunity to grow both personally and professionally.

• Be a key player in enabling efficient patient care through excellent IT support.
• Work in a supportive and inclusive environment that values your input.
• Engage in meaningful work that directly impacts community healthcare.
• Enjoy opportunities for personal and professional growth, including mentorship and development programs.

Key Responsibilities

• Document all IT support service requests in the ticketing system.
• Respond to internal IT and customer requests, escalating when necessary.
• Monitor pending support requests and obtain follow-up information.
• Assist and instruct staff in using Microsoft Office products as an MS Office specialist.
• Produce ad hoc reports as needed to support business operations.
• Facilitate copier, printer, and fax requests within budgetary constraints.
• Identify and automate manual processes in the desktop environment.
• Guide users with simple, step-by-step instructions for troubleshooting.
• Install, upgrade, and troubleshoot hardware and software systems.
• Follow up with clients to ensure their systems are functional.
• Create and move Active Directory objects and user accounts.
• Perform disk imaging using Windows Deployment Services (WDS).
• Conduct remote troubleshooting to resolve issues efficiently.
• Help create procedure processes, technical documentation, and manuals.
• Collaborate on solutions with team members and customers across the organization.
• Perform other duties as assigned to support the IT team.

Minimum Qualifications

• High School Diploma or GED required;
  Associate's degree preferred.
• One year of related experience in IT support; two years preferred.
• CompTIA A+ certification is highly desired.
• Customer service experience, showcasing your ability to manage multiple deadlines and decisions.
• Valid Texas Driver's License with a clean driving record, as travel to various locations is required.
• Hands-on experience with Windows PC hardware and operating systems.
• Proficiency in Excel, Word, and Outlook.
• Experience using an electronic ticketing system for tracking support requests.
• Familiarity with remote administration tools and scripting languages.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or business community members.
• Strong documentation skills, with the ability to write for publication in a prescribed style and format.
• Effective presentation skills for management, public groups, and team members.
• Experience with computer hardware and software applications is highly preferred.

About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.

By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success…