Part-Time PC Technician III

Part-Time PC Technician III role at Inside Higher Ed

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Job Title:

Part-Time PC Technician III

Location:

LSC-Cy Fair

Regular/Temporary:
Regular

Full/Part Time:
Part-Time

Job

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

PURPOSE AND SCOPE: The Technician III supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician III troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

• Work with end users to identify and deliver required PC services
• Act as a liaison and provides training and support to end users and staff on computer operations and other issues
• Install, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware products
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
• Help maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
• Document instances of hardware failure, repair, installation, and removal
• Construct, install, and test customized configurations based on various platforms and operating systems
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
• Maintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations
• Responsible for other reasonable related duties as assigned

• Highly detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non- technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current…