Customer Support Representative

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About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

About

The Role

We are looking for the kind of person who gets energized by helping others and solving puzzles. We want someone who loves digging into problems, finding clear answers, and delivering solutions that actually make someone’s day better. We need to fill our team with someone who’s passionate about technology, excited to troubleshoot with empathy, and ready to grow alongside a fast-moving software company in the automotive industry.

You'll be the first line of connection for our customers — not just answering questions, but actively listening, learning, and guiding them to success.

What You’ll Do

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed — we grow stronger together.

• A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
• Understand basic financial and accounting concepts with a business mindset
• Strong empathy for customers AND passion for growth
• Great interpersonal skills with a problem-solver mentality
• Experience with following defined processes using CRM and ticketing systems (Hub Spot and Zendesk, a plus)
• A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers
• A self-starter attitude with solid organizational skills and attention to detail
• Strong written and verbal communication skills
• Strong technical acumen
• 2 years experience in contact center
• 2 years…