Help Desk Support: II
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-01-21
Listing for:
Airswift
Full Time
position Listed on 2026-01-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Airswift is seeking a Help Desk Support: II to work within our client's LNG facility in Houston, TX for a 6-month+ assignment with potential for extension.
Main Responsibilities- Provides first level IT support for all end-users via telephone, email or chat
- Troubleshoots and resolves hardware, software and voice/data communication systems issues
- Escalates calls when appropriate
- Writes concise, informative service tickets
- Follows up on all tickets in a timely manner and pursues issues through to resolution
- 3 to 5 years of relevant experience
- Requires experience using ticketing systems and writing technical support reports and documentation
- Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks
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