IT Desktop Support Tech

WHAT LJA HAS TO OFFER

LJA is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands‑on experience and exposure to a broad range of clients and services.

At LJA, our employee‑owners take pride in their work and their workplace. We’re guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

• Employee‑owned. Client‑focused
• Employee Stock Ownership Plan (ESOP)
• Consistently ranked as a Top Workplace
• Internal recruitment team, in‑house training, and a marketing department specific to our industry
• We celebrate flexibility, allowing every team and office to lead with their proven approach
• Our culture champions continuous learning and personal growth
• We believe success comes through constant evolution and communication
• We are passionate about having fun and making money, all while creating impact

As a IT Desktop Support Tech at LJA Business Solutions, you will be responsible for answering and resolving technical support issues with workstation hardware & software products, as well as day to day IT operational tasks as required.

• Maintain, repair, and troubleshoot computer systems, computer peripherals and software packages.
• Respond and complete detailed support requests, including steps and time to resolve, while meeting SLAs.
• Assist management in creating documentation pertaining to computer troubleshooting and usage.
• Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentleyproducts, Office 365, Adobe products, various engineering software applications and other basic software programs.
• Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
• Troubleshoot and provide user support including setup for video conferencing, and printer maintenance/support.
• Train end users on computer, email, audio/video, and telecommunication features and functionality.

• Associate degree and/or equivalent work experience. High school diploma or GED
• Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required

• Proficient in Microsoft Operating
• In‑depth understanding of LAN concepts
• Ability to prioritize and manage several milestones and projects efficiently.
• Certifications a plus (ITIL, A+, MCP, etc.)
• Excellent customer service skills and strong critical thinking skills
• Ability to multitask and work independently.
• Strong verbal and written communication skills
• 1 year of hands‑on experience in Information Technology preferred.
• Experience working in a medium‑size business or larger.
• PC imaging and deployment knowledge/experience, Windows O/S.
• Office work and travel between offices for required hands‑on tasks.
• Ability to move large packages, personal computers, and other hardware.
• Occasional nights and weekend job duties.
• This position reports to: IT Helpdesk Manager
• Titles of positions reporting to this position:
  None

• Strong communication skills
• Ability to build strong relationships

At LJA, we’re 100% employee‑owned. This drives results, rewards ambition and supports long‑term success for every team member. With almost 100 locations and 3,000+ employee‑owners (and growing), we’re building something big! We want you to be part of it.
Your future grows here.

• Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Family Support: Paid maternity and parental leave to help you focus on what…