AVENUE - ResWare Administrator

Avenue 365

Job Title:

Res Ware Administrator
Department:
Operations
FLSA Status:
Exempt
Revision Date: 1/13/2026

The Res Ware Administrator is responsible for the configuration, maintenance, optimization, and support of the Res Ware platform to ensure efficient, compliant, and scalable lender services operations. This role partners closely with operations, compliance, accounting, and IT to streamline workflows, maintain data integrity, and support Avenue 365 Lender Services’ growth and service excellence.

• Administer and maintain the Res Ware platform, including workflows, templates, business rules, roles, and permissions
• Configure and manage file types, products, milestones, automation rules, and task management
• Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
• Manage user setup, security roles, and access controls in accordance with company policies
• Design, implement, and optimize workflows to support lender services operations and SLAs
• Identify opportunities to automate manual processes and reduce operational friction
• Support new product launches, lender requirements, and operational changes through Res Ware configuration
• Ensure accuracy and consistency of data across the system
• Build and maintain reports, dashboards, and metrics for operations, leadership, and compliance
• Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits
• Assist with system audits, testing, and change documentation
• Serve as the primary point of contact for Res Ware system issues and enhancement requests
• Troubleshoot system problems and coordinate with Qualia support as needed
• Train new users and provide ongoing training and documentation for existing staff
• Develop and maintain SOPs, job aids, and best-practice guides
• Work cross-functionally with operations, accounting, compliance, and IT teams
• Participate in system upgrades, releases, and testing initiatives
• Recommend system improvements aligned with business strategy and lender expectations
• Other duties as assigned