Desktop Application Analyst

Desktop Application Analyst – Houston, TX

Use your skills where innovative technology solutions begin. ECLARO is looking for a Desktop Application Analyst for our client in Houston, TX
. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

• Desktop support including assisting on network/infrastructure, user/stakeholder support, desk setup, and conference room support.
• System administration for various business applications including ISO Certificate Management and various application provisioning/administration.

• Serve as first point of contact to all Alpha Gen users to support, troubleshoot, and resolve all IT Service Desk related issues. Also, need on-call ability on occasion.
• Support in multiple capacity for network, telephony, computers, printers, conference room audio/video and approved software.
• Troubleshooting hardware/software issues on workstations, laptops, and personal technology devices.
• Troubleshoot and support Office 365 applications such as Email, SharePoint, Office, etc.
• Responsible for maintaining inventory for all Houston based IT infrastructure/equipment/devices.
• Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process, L1 support and triage of issues, and overall customer support for stakeholders. This will include management of ISO certificate/permission process for the various ISO markets we participate in.
• Establish best in class customer service with a strong focus on operational excellence ensuring support services are delivered and appropriate service levels achieved.

• 4-5 years of experience in desktop support role for an Energy/Oil & Gas company.
• At least 2-3 years’ experience supporting an oil/gas/power trading environment in either a desktop support or application support role.
• Preferred experience with managing a Microsoft technology stack environment in a system administration capacity.
• Knowledgeable with business applications such as ETRM or Bid to Bill preferred.
• Energy/power industry experience/background preferred.
• Ability to interact with stakeholders such as commercial operations, risk, and settlements/accounting department and even C‑suite level personnel.
• Undergraduate degree in IT related field, or equivalent experience.
• Industry certifications a plus.
• Excellent verbal and written communication skills are required.
• Ability to perform multiple IT related functions to support and improve overall user experiences.
• Must enjoy working collaboratively with multiple departments in a fast‑paced trading environment.

• 401k Retirement Savings Plan administered by Merrill Lynch.
• Commuter Check Pretax Commuter Benefits.
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO.

Equal Opportunity

Employer:

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.