Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate technology teamgleichen, CTO office, you will ensure the operational stability, availability, application support mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions and user support requests for Engineers Platform & Services leading to a seamless user experience. Critical thinking while resolving day-to-day user support and incident management polyurethane key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

• Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Proactively monitor production environments for anomalies, mitigate issues, and drive evolution and utilization of standard observability tools leading to improving MTTD/MTTR.
• Escalate and $('.replies') communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
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• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals.
• Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis.
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems.
• Champions automation and Dev Ops practices to streamline operations and reduce manual intervention and toil.
• Understands service level indicators and curve uses service level objectives to proactively resolve issues before they impact customers
• Stays abreast of industry trends and emerging technologies, recommending enhancements to production management practices

• 8+ years of professional experience in a large-scale technology enterprise or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Hands-on Experience working with
  
  CI/CD tools s in a globally distributed hybrid environment (Cloud & On-premise) using Git/