Sr Manager - PSS Order; C#, .NET

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our PSS (Passenger Service System) Order Management team. This position will drive technological advancements and shape our company's future amid ongoing transformations.

• Leadership and Team Management
• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning
• Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operations
• Establish goals for the team and individuals, including performance reviews and career and performance plans
• Plan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines
• Strategic leadership, cross-cultural competence, and operational management across multiple countries and time zones.

• Communication and Stakeholder Management
• Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirements
• Collaborate with United's business and IT leadership teams and product subject matter experts to establish the product's long-term vision, goals, and strategy
• Develop multi-year product development strategies and tactical plans
• Share knowledge and work together to generate innovative solutions to problems
• Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards
• Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review
• Foster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives

• Budgeting and Resource Management
• Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational need
• Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team

• Strategic IT Planning and Execution
• Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutions
• PCI Compliance:
  Proven experience in implementing and maintaining PCI compliance for enterprise applications
• Responsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutions
• Ensure that Agile methodologies are implemented following best practices and that continuous improvements are made as needed
• Ensure compliance with code scanning and other security protocols during development and release
• Foster collaboration across many teams in DT and business, to develop strategy for integration and orchestration of other GEN AI tools to accelerate project delivery.

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Information Systems, Computer Science, Engineering, Business Administration, or related field preferred
• 7+ years of relevant experience
• Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, peer collaboration, and team development
• Experience building applications using AWS cloud as massive scale
• Leadership experience managing…