Sr. Application Analyst Certified - EPIC Cadence; Hybrid

Position: Sr. Application Analyst Certified - EPIC Cadence (Hybrid)

Sr. Application Analyst Certified - EPIC Cadence (Hybrid)

Join to apply for the Sr. Application Analyst Certified - EPIC Cadence (Hybrid) role at Houston Methodist. Posted 4 days ago.

At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The role includes assisting, training, and supporting customers and junior analysts in the operation and administration of systems, as well as mentoring junior staff. The analyst works with customers at all organizational levels to enhance their understanding of available tools, proactively manages and troubleshoots issues with related IT teams, and administers applications to ensure quality delivery of application availability.

This position also contributes to budget projections, project management, and overall mission accomplishment.

FLSA Status

Exempt

Qualifications Education

• Bachelor’s degree in Information Technology, Business Administration or related field, or licensed clinical or certified IT professional experience.
• Additional four years’ experience may substitute for a bachelor’s degree or licensed clinical or certified IT professional experience.

Experience

• Five years’ experience in IT or clinical or business workflow.
• Experience supporting large-scale clinical, ancillary or business environments.

Licenses and Certifications

• Required:
  
  Certification appropriate to the assigned application (e.g., Epic);
  Epic certification must be maintained.

Skills and Abilities

• Demonstrates essential skills and competencies, assessed by ongoing evaluations.
• Proficient in speaking, reading, and writing English for essential functions affecting patient or employee safety.
• Effective communication with patients, physicians, family members, and co‑workers with a customer‑service focus.
• Expert troubleshooting of system problems and engineering solutions with IT customers and vendors.
• Expert technical support for multiple applications and projects simultaneously.
• Strong knowledge of project‑management methodologies and ability to apply them to large-scale implementations.
• Strong knowledge of multidisciplinary clinical or business information systems.
• Demonstrated leadership skills.
• Proactive in all areas of responsibility.

Essential Functions People Essential Functions

• Acts as liaison between work teams and departments.
• Facilitates team and client meetings and delivers informative, well‑organized presentations.
• Serves as role model and mentor to other team members, both formally and informally; may train newly onboarded or more junior members.

Service Essential Functions

• Facilitates working group sessions to identify and drive requirements that improve business processes.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Sets customer expectations, prioritizes tasks, and delivers solutions on time.
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
• Manages customer expectations and deliverables through meetings, calls, presentations, and written reports.

Quality/Safety Essential Functions

• Oversees and monitors multiple large‑scale projects across functional departments.
• Establishes project plans and objectives to ensure goal attainment within defined parameters; implements and supports large, complex applications.
• Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders, including customers and management.
• Creates custom solutions or advanced configuration options to solve operational or workflow issues.

Finance Essential Functions

• Coordinates and provides problem resolution, technical analysis, cost and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
• Applies project‑management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.

Growth/Innovation Essential Functions

• Seeks opportunities to remain relevant with regard to current and leading technologies.
• Evaluates and recommends technologies for growth and long‑term planning.
• Partners with team members to support a learning environment.
• Participates in professional development and completes an Individual Development Plan (IDP).

Supplemental Requirements Work Attire

• Business professional:
  Yes
• Uniform:
  No
• Scrubs:
  No
• Other (department approved):
  No

On‑Call*

• Employees may be required to be on‑call during emergencies (e.g., disaster, severe weather events) regardless of selection below.
• On‑call:
  Yes

Travel**

• Travel specifications may vary by department.
• May require travel within the Houston Metropolitan area:
  Yes
• May require travel outside Houston Metropolitan area:
  Yes

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Hospitals and Health Care

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