Desktop Support Technician

job summary:

Our client is seeking a motivated Desktop Support Technician to join their growing team in Houston.

If you are looking for a stable, supportive environment where your technical skills directly impact the success of a large-scale operation, we want to hear from you.

As a Desktop Support Technician, you will be the primary point of contact for our team’s technological needs, reporting directly to the Desktop Support Manager. You will ensure our hardware, software, and network infrastructure remain seamless to support our daily operations and long-term growth.

location:
Houston, Texas

job type:
Permanent

salary: $50,000 – 55,000 per year

work hours: 8am to 5pm

education:
Bachelors

responsibilities:

• End-User Support: Act as the primary lead for all IT Help Desk communications, diagnosing and resolving hardware and software issues promptly.
• Infrastructure Maintenance: Perform network troubleshooting and maintain connectivity to ensure zero downtime for facility operations.
• Cloud Administration: Manage and optimize M365 environments and user permissions.
• Lifecycle Management: Oversee updates for internal software and applications, ensuring all systems are secure and current.
• Training & Documentation: Develop user-friendly training materials for employees to ease the transition to new hardware or software.
• Collaborative Projects: Work closely with the broader IT department to execute large-scale technological initiatives and company goals.

qualifications:

• Education/
  
  Experience:
  
  B.S. in Computer Science, a STEM-related field, or equivalent hands‑on professional experience.

• Remote Management:
  Proven experience managing devices via Remote Desktop Sessions (RDS).

• OS & Productivity:
  Strong proficiency in Windows administration and the M365 suite.

• Networking:
  Practical experience setting up and troubleshooting basic LAN networks.

• Autonomy:
  Demonstrated ability to manage tasks effectively without constant direct supervision.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.