CRM Systems Architect

Pattern Energy Crm Systems Architect

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.

Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.

Headquartered in the United States, Pattern has a global portfolio of more than 30 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.

This role serves as the company's front line user experience and design leader across the CRM ecosystem. The CRM Systems Architect is responsible for understanding the business process and capturing requirements that will be implemented into scalable solutions that align with organizational business objectives. As a system representative on cross functional initiatives this individual collaborates with stakeholders to translate business needs into development ready user stories and review solutions with the product owner to maximize value.

Upon delivery the architect will be communicating updates and increasing user adoption through user training and system documentation.

The CRM Systems Architect participates as a member of the sprint team following agile delivery to inform, deliver, design, test, and document system enhancements. This may involve working closely with business owner stakeholders, internal technical teams, and implementation partner consultants to coordinate solutions. The role also supports the project manager to create status updates or document meetings and action items. The CRM Systems Architect is the crucial link between system end users and software as well as the technical development teams that support it.

The role demands strong systems knowledge and close collaboration with Origination, Development, External Affairs, Finance, and other departments to achieve effective system implementation and adoption.

Skills and abilities

relevant to the job include:

• Cross-functional collaboration and teaming skills, including a willingness to contribute thought leadership and execute on others' ideas
• Ability to energize self and others to create positive interactions and identify paths towards value driven outcomes
• Willingness to not only coordinate solutions but investigate, define, and configure solutions to demonstrate
• Established proficiency in a variety of business applications including and beyond Salesforce
• Professional presence to plan and lead discussions with remote and in-person stakeholders
• Ability to work with an extended global team approach and innovation.
• Ability to travel up to 10 percent of the time

Educational and Work Experience

• BS degree in related field required
• Candidate must have:
• 5-7 years of experience working in a medium to large corporate environment
• 5 years working on technology projects preferably CRM
• 5 years of cross-departmental business experience, with demonstrated ability to engage and empathize with a wide variety of business owners.
• 3 years direct experience managing products or systems development
• Track record of delivering impactful business applications using Agile methods on integrated team
• Experience with leading UI/UX changes based on process improvement determined from current state analysis
• Experience demonstrating business value though quantifiable metrics and KPIs
• Multi-cultural and multi-regional experience is highly preferred.
• Renewable energy industry experience is desirable.

Technical Skills

• Established proficiency in Salesforce configuration and best practices, including:
  • Customization (via configuration) of fields, flows, layouts,…