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Senior Technical Support Engineer: Lead Troubleshooting

Job in Houston, Harris County, Texas, 77246, USA
Listing for: BlackStone eIT
Full Time position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading IT service provider seeking a Senior Technical Support Engineer to be the primary point of contact for customer inquiries and technical issues. Responsibilities include providing L1/L2 support, mentoring junior engineers, diagnosing software and hardware problems, and documenting all support interactions.

This role offers the opportunity to collaborate with cross-functional teams to enhance customer experience and contribute to product improvement.
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Position Requirements
10+ Years work experience
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