Entry Level Helpdesk Support

Get AI-powered advice on this job and more exclusive features.

We are seeking a motivated and customer-focused Entry‑Level Help Desk Support professional to provide first‑level technical assistance to end users. The role involves troubleshooting hardware, software, and network issues, logging incidents, and ensuring timely resolution of IT‑related problems.

• Helpdesk to assist with Windows upgrades
• Provide first‑level technical support via phone, email, or ticketing system
• Troubleshoot basic hardware, software, printer, and network connectivity issues
• Install, configure, and support desktops, laptops, operating systems, and standard applications
• Log, track, and document incidents, requests, and resolutions in the help desk system
• Escalate unresolved issues to higher‑level support teams as required
• Assist with user account management (password resets, access permissions)
• Support onboarding and offboarding of employees (IT setup)
• Follow IT policies, procedures, and security guidelines
• Maintain a high level of customer service and communication with users

• Bachelor's degree, diploma, or certification in IT, Computer Science, or related field (or pursuing)
• Basic knowledge of Windows OS, MS Office, and common IT applications
• Understanding of computer hardware, peripherals, and basic networking concepts
• Strong problem‑solving and communication skills
• Willingness to learn new technologies and tools
• Ability to work independently and as part of a team

• Familiarity with ticketing tools (Service Now, Freshdesk, Jira, etc.)
• Basic knowledge of Active Directory and Office 365
• Awareness of ITIL concepts
• Certifications such as CompTIA A+, ITIL Foundation (optional)

• 0–1 year of experience in IT support or technical assistance
• Relevant training or internships are encouraged to apply

• Entry level

• Full‑time

• Information Technology

• Software Development