Trader, IT Support, Systems Administrator

Title:

Trade Support Engineer

Location:

Houston, TX Onsite

Contract:

6 Months (Onsite)

• Relevant Information Technology or Management Information Systems education at bachelor’s degree level or equivalent (qualified associates degree).
• Minimum of 2‑3 years of desktop or infrastructure support experience preferably in an End‑User environment.
• Excellent English language communication skills.
• Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment.
• Experience with call‑logging systems (e.g., Service Now).
• Excellent customer‑facing interpersonal skills.
• Affinity with both technology and business processes.
• Ability to deal with business and IT management at all levels.
• Ability to prioritize in a demanding environment with multiple deliverables.
• Self‑starter, reliable and able to work with minimum supervision.
• Strong knowledge of Windows OS, MS Office products (M365), Exchange, Active Directory.
• Awareness of market data feed services (e.g., Reuters, Bloomberg ICE, Market View).
• Knowledge of development/scripting tools (e.g., Excel, VBA, Java, Power Shell, MS Power Platform).
• Knowledge of support, troubleshooting processes and ITIL certification is a plus.

• Provide effective IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting of Windows OS, PCs, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading‑specific packages, external information services, online trading platforms, bespoke trading applications.
• Maintain good working relationships with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management.
• Work collaboratively within Shell IT (e.g., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues.
• Ensure all required security, compliance and equipment demand processes and procedures are followed.
• Facilitate local deployment of software and hardware rollouts, as required.
• Provide support during the regional annual Business Continuity tests.
• Balance satisfying user requests while adhering to the IT policies and processes.
• Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business.