Product Specialist

G&D North America and VuWall, leaders in high-performance KVM and world-class video wall and display solutions, are seeking a Product Specialist to join our growing team in Houston, TX. This role combines product training with application support for mission-critical KVM, video wall, and display systems. The ideal candidate will bring strong IT and networking knowledge along with the ability to create and deliver impactful, hands-on technical training experiences.

Role Overview As a Product Specialist, you will play a key role in supporting and delivering product training, demonstrations, and application support. You’ll work directly with customers, sales teams, and industry partners to configure, commission, and troubleshoot KVM and video wall solutions. You will also design, develop, and deliver engaging training programs, ensuring technical concepts are translated into clear, practical knowledge for diverse audiences.

Key Responsibilities Support and participate in product training events. Prepare, test, and maintain training and demo systems. Design and develop product-focused training programs for customers, partners, and internal teams. Deliver hands-on technical training (in-person, virtual, and on-demand). Create training materials: presentations, manuals, quick guides, e-learning modules, and videos. Work with product, engineering, and support teams to stay up to date on technical developments.

Provide subject matter expertise during product rollouts and customer onboarding. Contribute to certification and compliance training initiatives. Represent G&D and VuWall professionally with customers, partners, and other manufacturers. Travel to support events and demonstrations (approximately 15%). Candidate Profile Background in IT, Networking, KVM, Audiovisual, or related technical fields. Certifications such as CompTIA Network+, CCNA, or CCNP preferred. 3+ years’ experience in technical training, instructional design, or a similar role.

Strong technical skills with the ability to quickly master new technologies. Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts clearly to both technical and non-technical audiences.

Experience with Learning Management Systems (LMS) and e-learning tools (Sky Prep, Snag-It, Camtasia, etc.). Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Highly organized, detail-oriented, and able to thrive in a fast-paced environment. Based in the Houston, TX metro area. About Us Together, G&D and VuWall are redefining the standards of control room technology, delivering seamless collaboration, efficiency, and interoperability in mission-critical environments.

Our joint solutions serve industries including public safety, transportation, security, utilities, government, defense, and enterprise sectors—setting new benchmarks for performance and reliability.