ServiceNow Engineer SQL Monitoring

Job Description

Title: Service Now Engineer SQL Monitoring

Location: 6 Months

Duration: … months

Additional Job Details:
Position Summary We re seeking a focused New Relic / Service Now Engineer to design, build and operate a robust SQL Server monitoring solution in New Relic, replacing the current SCOM-based approach. This role will deliver accurate, timely incidents and telemetry into Service Now to enable efficient Operations DBA workflows, historical analytics, root‑cause investigations, and management scorecards. The initial project is SQL-preferred and targets delivery within ~3 months with appropriate resources.

• Design and implement end-to-end SQL Server monitoring in New Relic, including dashboards, and synthetic checks as required.
• Integrate New Relic events with Service Now to create high-quality incidents with correct CI association, priority, enrichment, and routing.
• Capture and deliver monitoring data that supports Operations DBA efficiency, historical analytics, root‑cause analysis, and an Operations Scorecard.
• Replace SCOM for SQL monitoring: perform map/gap analysis against existing SCOM rules to ensure equivalent or improved coverage, and support SCOM decommissioning.
• Ingest preferred SQL‑relevant Solar Winds/Nagios checks (CPU/memory, disk free, SQL service status) into the consolidated monitoring solution.
• Define, document and enforce monitoring requirements, SLAs, and operational processes for each monitoring event.
• Build, test, and validate logic, deduplication, escalation paths, and Service Now CI assignments; perform end-to-end system testing.
• Monitor integration health, troubleshoot failures, and implement continuous improvements.
• Produce runbooks, documentation, and handoff materials; participate in knowledge transfer and on‑call rotations as needed.

• 3 6 years hands‑on experience with New Relic (APM/Infrastructure/NRQL/dashboards) and practical experience monitoring SQL Server.
• Service Now integration experience (Incident/CMDB, Flow Designer/Workflows, REST APIs, Integration Hub or scripted integrations).
• Solid SQL Server administration or developer background (performance metrics, services, storage, and common failure modes).
• API/scripting skills (JavaScript, Power Shell, etc.) for integration, enrichment, and automation.
• Experience performing requirements gathering, map/gap analysis, and documenting SLAs/processes.
• Proven troubleshooting and testing skills able to validate accuracy and CI mapping in Service Now.
• Strong collaboration and communication skills; able to work across infrastructure, DBA, and Service Now support teams.

• Prior experience replacing or migrating from SCOM to a modern observability platform.
• Service Now certifications and/or New Relic certifications.
• Experience with CMDB models and Configuration Item mapping for databases.
• Familiarity with Solar Winds/Nagios checks and methods to selectively migrate SQL‑related metrics.

• Scope: SQL platform preferred. Deliver comprehensive requirements, develop New Relic monitoring, integrate with Service Now, and support SCOM retirement.
• Timeline:
  Target ~3 months with right resource levels and coordination with dependent teams.
• Dependencies:
  All SQL servers must have New Relic agents installed/upgraded. Cooperation with DB, Linux, and other teams is required.
• Risks:
  Partial New Relic coverage or inconsistent installations; reliance on other teams; resource availability.

• This role will collaborate closely with a Lead Systems Analyst (project lead/PM/testing) and may be paired with a second New Relic Engineer if needed to cover all required skills.
• You will be expected to produce documentation, runbooks, and to support knowledge transfer to the Operations DBA team.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client‑centric engagement model that combines local on-site and off‑site resources with the cost, global expertise and quality advantages of off‑shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in
* and *.

Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

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