Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Technology Consulting – Managed Services – SAP Operations and Delivery Manager

Location: Anywhere in the United States (Remote Preferred)

The Technology Operations Managed Services team at EY works with the world’s largest companies, building solutions that include application managed services, digital solutions, custom development, and bespoke services. This role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will deliver quality support and resolve issues that impact key business processes, products, and services.

• Deliver quality support and resolve issues within the context of key business processes.
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements established by service delivery.
• Run, maintain, and support technology projects post‑transition, ensuring successful deployment to the user community.
• Provide analytical thinking and problem‑solving skills in a dynamic environment.
• Travel as needed to external clients and participate in daily client working sessions.

• Experience with SAP ERP systems (functional or technical, preferably S/4
  
  Hana, Rise, or Grow).
• Experience managing SAP delivery teams, offshore delivery, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management, ITIL processes, and technology service management.
• Excellent communication skills with the ability to build and manage relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• A Bachelor’s degree (4‑year degree).
• Typically, no less than 5 – 7 years of relevant experience in SAP Operations or running SAP projects.
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations and Technology Service Management.
• Strong Troubleshooting Triage skills.
• Excellent relationship building and client trust skills.
• Digital Fluency and Emotional Agility.
• Hybrid Collaboration proficiency.
• Strong complex problem‑solving and critical thinking skills.
• Learning Agility and a focus on driving outcomes.

• Experience managing technology projects and post‑transition support.
• A proven track record of delivering quality support in a fast‑paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

Proactive, adaptable individuals who are eager to learn, possess strong analytical skills, and demonstrate a commitment to excellence.

• Competitive compensation and benefits package, with a base salary range of $116,800 to $214,100 (US).
• Flexibility to work in a hybrid model with 40–60% in‑person collaboration.
• Generous vacation policy and a wide range of paid time off.
• World‑class professional development opportunities in a diverse and inclusive culture.

EY is committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY provides reasonable accommodation to qualified individuals with disabilities.

Apply today to shape your future with confidence. This position is open on an ongoing basis.