Sage Intacct Customer Support Senior Associate

Sage Intacct Customer Support Senior Associate

Join to apply for the Sage Intacct Customer Support Senior Associate role at Baker Tilly US
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Consider joining Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist! At BT your main responsibilities will include working directly with project customers, providing support for end users, and collaborating with customers, internal consultants, and external vendors to resolve solutions. The position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.

As one of the fastest growing firms in the nation, BT offers upward career trajectory, flexibility in how and where you get your work done, and meaningful relationships with clients, teammates, and leadership who truly care about you and your development. (This position is REMOTE.)

• Be a trusted member of the engagement team and responsible for:
  • Reviewing, assigning, and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
  • Determining a course of action upon review of case tickets
  • Testing possible solutions in demonstration environments
  • Adding internal comments to variations of potential solutions and contacting customers with possible solutions
  • Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
  • Following up regularly on outstanding tickets
  • Delegating certain issues to the implementation or technical services team for highly configured instances of the software
  • Corresponding throughout issue resolution process in a timely manner
  • Other duties as assigned
• Learn and grow from direct on‑the‑job coaching and mentoring, and participate in firm‑wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities, and team outings that encourage a work‑life balance

• A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
• Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability
• Microsoft Suite skills
• Eligibility to work in the U.S. without sponsorship

The compensation range for this role is $67,060 to $127,120. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Accounting

Baker Tilly is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e‑mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.