Director of Operations - IT Managed Services & AI

As the Director of Operations - IT, Managed Services & AI
, you will serve as the operational command center for our IT Services Division, ensuring that projects, deliverables, and initiatives are executed on time, on budget, and in alignment with business priorities as set forth by the CEO, CFO, CTO and Executive VP. This leader will own IT EXECUTION DISCIPLINE, enforcing internal and external deadlines, tracking progress across cross-functional team, and maintaining operational excellence across all Digital/AI programs.

As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role acquires new clients for all service lines.
Responsibilities:

Operational Leadership & Execution

• Oversee daily operations of the IT department, ensuring alignment with organizational goals and deadlines
• Enforce adherence to project timelines, deliverables, and milestones across infrastructure, software development, and digital transformation initiatives
• Implement operational frameworks for tracking, reporting, and escalation of at-risk projects or delayed deliverables

Governance & Accountability

• Develop and maintain standard operating procedures (SOPs), service-level agreements (SLAs), and performance dashboards
• Hold internal teams and external vendors accountable for delivery timelines and quality standards
• Lead the cadence of weekly operations reviews

Team Management & Culture

• Foster a culture of discipline, ownership, and transparency across all IT initiatives
• Partner closely with the CEO, CFO, CTO and Executive VP to forecast staffing, budgets, and operational resources

Process Optimization & Continuous Improvement

• Analyze workflows, identify inefficiencies, and drive automation or AI-enabled solutions to improve operational speed and accuracy
• Lead KPI tracking and continuous improvement programs across IT service delivery and support
• Integrate tools to standardize execution and visibility

Qualifications:

• Bachelor's degree in Information Systems, Business Administration, or related field; MBA or PMP certification preferred
• Preferred 10+ years of IT operations or technology program management experience
• Preferred 5+ years in a leadership or director-level role overseeing cross-functional IT teams
• Proven success in enforcing deadlines, managing complex technical programs, and delivering measurable outcomes
• Strong understanding of IT infrastructure, software development life cycles, and managed services
• Exceptional organizational, communication, and leadership skills
• Data-driven decision-maker with experience in operational metrics and dashboards
• High sense of urgency with the ability to adapt quickly to changing priorities
• Receptiveness to performance feedback within a team environment is essential

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more! Leadership development and executive training opportunities. Opportunity to scale IT operations for one of the fastest-growing professional services firms in the U.S.

Do Work That Matters.
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