Part-Time PC Technician III

Part-Time PC Technician III
- Inside Higher Ed

Location: LSC-System Office

Regular/Temporary: Regular

Full/Part Time: Part-Time

Job : 43399

Purpose and Scope:
The Technician III supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician III troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

• Work with end users to identify and deliver required PC services
• Act as a liaison and provide training and support to end users and staff on computer operations and other issues
• Install, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware products
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
• Help maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
• Document instances of hardware failure, repair, installation, and removal
• Construct, install, and test customized configurations based on various platforms and operating systems
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
• Responsible for other reasonable related duties as assigned

• Highly detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
• Strong customer service orientation
• Ability to explain technical subjects to non-technical and technical customers
• Expertise in principles and concepts underlying an area of IT
• Current and proficient in new concepts or practices in own IT discipline, applying that knowledge to current work
• Understanding of the College’s purpose and operations (academic; research; administrative)
• Awareness of external trends and best practices
• Basic knowledge of project management
• Ability to represent and promote the team's mission and goals across teams, processes, and departments
• Ability to write and present reports and/or proposals that persuade or communicate important messages
• Understanding of various viewpoints, incorporating them into work processes and products
• Ability to resolve conflicts in own work unit
• Ability to make decisions guided by IT and the College's precedents and objectives
• Ability to make decisions and recommendations on issues affecting projects and a client base
• Work with management to create standards and accountability for assignments
• Demonstrates flexibility and discretion in negotiations with customers or colleagues
• Seek opportunities and set personal development goals
• Follow and evaluate team and OTS procedures
• Anticipate consequences of actions and prepare for potential problems or opportunities
• Set goals for others supporting short-term team goals and may establish long term goals
• Know and follow standard operating procedures

The work is sedentary. The employee sits comfortably to do the work. May involve walking, standing, bending, carrying light items such as papers, books, or small parts, or driving an automobile. No special physical demands required.

• Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

• High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience

Hourly Pay Rate is $16.33

Supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

All applicants must apply online only. We will not accept application material received via fax, email, mail, or hand delivered.

Lone Star College participates in the E-Verify program. More information on the E-Verify program is available .gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.