IT Service Specialist

Join to apply for the IT Service Specialist role at Dow
.

At Dow, we believe in putting people first and are passionate about delivering integrity, respect and safety to our customers, employees and the planet. Dow (NYSE: DOW) is a global leader in material science with manufacturing sites in 30 countries and approximately 36,000 employees. We delivered about $43 B in sales in 2024.

Dow has an exciting opportunity for an IT Service Specialist located in Midland, MI or Houston, TX
. The role involves designing, developing, and supporting solutions and processes to meet business needs and requirements, and leading several IT analysts through requirements and solutioning.

• Manage services balancing customer requirements with affordability, strategy, and technology trends.
• Build trusted relationships with service stakeholders and drive adoption of services.
• Develop new services to meet business needs and define deployment strategies.
• Ensure security compliance in partnership with Information Security.
• Maintain service descriptions, configuration, asset, and knowledge management.
• Drive Event, Incident, and Problem Management for assigned services.
• Enable corporate strategic initiatives as needed.
• Participate in continuous improvement efforts and meet/exceed SLAs and client satisfaction goals.

• Strong knowledge and expertise in Windows system administration.
• Active Directory experience (plus).
• Linux administration experience (plus).
• Strong experience in cloud environments (Azure).
• Entra  (plus).
• On‑premise and cloud deployment/upgrade experience.
• Expertise in Dev Sec Ops  practices and toolsets (Azure Dev Ops, Git Hub).
• Experience with AKS/Containers, Visual Studio, Git, and CI/CD pipelines (plus).
• Automation and scripting skills (Power Shell, Azure CLI, IaC templates).
• Software lifecycle management experience.
• Strong communication, troubleshooting, documentation, and time‑management skills.

• Development lifecycle knowledge; prior development background (plus).
• Familiarity with C#, Python, or Java (plus).
• Secure coding and vulnerability management knowledge (plus).
• Networking fundamentals (firewall rules, etc.).
• AI skills (building and using agents, MCP).
• Continuous learning mindset to stay current with industry best practices.

• Familiar with SAP systems, ETL concepts, and common database and application integrations.
• Ability and strong desire to be a technical leader and SME.
• Basic understanding of common web communication protocols (HTTP/HTTPS, REST, SOAP, OData).
• Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs).
• Be comfortable learning and managing new technologies.
• Aptitude to learn quickly.
• Strong collaboration and communication skills.

• SAP Process Orchestration (e.g., SAP PI/PO)
• SAP Data Services (e.g., BODS)
• SAP Business Technology Platform and Cloud Foundry
• SAP Cloud Platform Integration
• SAP API Management
• Azure Event‑Driven Architecture
• Azure Service Bus
• Azure Data Factory
• Globalscape SFTP

• Cloud Computing:
  Ability to deploy, manage, and optimize services in cloud environments (primarily Azure), including service reliability, security compliance, and support of hybrid on‑prem/cloud systems.
• Integration Services:
  Skill in designing and supporting integrations across SAP, APIs, databases, and enterprise systems (e.g., PI/PO, BODS, ADF), ensuring secure, reliable data and application connectivity.
• Systems Development Lifecycle (SDLC):
  Knowledge of structured processes for designing, transitioning, and operating IT services, including requirements gathering, solution design, deployment, and continuous improvement.
• Security Awareness:
  Understanding and applying security practices such as authentication methods (SSO, OAuth, SAML), compliance requirements, and collaboration with Information Security to maintain secure services.
• Communication:
  Ability to clearly exchange technical and business information, build trust with stakeholders, and collaborate effectively with analysts, engineers, and cross‑functional teams.