Desktop Support Technician

Key Responsibilities

• Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
• Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
• Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
• Troubleshoot and elevate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
• Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
• Support day‑to‑day ticket intake, prioritization, and follow‑up through the IT support system.
• Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
• Provide friendly, patient, and professional customer service to staff across all levels of the firm.
• Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.

• 1–2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
• Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
• Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
• Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
• Excellent communication, problem‑solving, and customer service skills.
• Organized, reliable, and able to work in a fast‑paced environment with multiple priorities.
• Willingness to learn, grow, and take on new tasks with guidance from senior team members.

• Certifications:
  
  Entry‑level certifications such as CompTIA A+, Network+, or similar experience preferred.
• Technical Aptitude:
  Solid foundational understanding of desktop systems and eagerness to build new skills.
• Customer Service:
  Approaches every interaction with patience, clarity, and a positive attitude.
• Teamwork:
  Works well with IT, Office Systems, and firm leadership to support users and office operations.
• Reliability:
  Follows through on tasks, manages time well, and ensures issues are resolved promptly.
• Adaptability:
  Flexible and steady when shifting between tasks, offices, and user needs.

Job Type: Direct Hire. This will be a fully onsite position Monday – Friday in the Houston, TX office.

There will be occasional travel to Austin and Dallas, TX.