Cisco ISE Network Engineer

Infosys is seeking a Cisco ISE Network Engineer
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Candidate must be located within commuting distance of Tempe, AZ, or Raleigh, NC, or Indianapolis, IN, or Richardson, TX, or Houston, TX, or Providence, RI, or Hartford, CT, or be willing to relocate to these areas Infosys HUB locations. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Responsible for providing Technical and Networking support with Cisco ISE and Cisco Wireless Controllers and Switches.
• Involves diagnosing hardware and software issues on network components, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards.
• Play a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast‑paced service environment.
• Configure, manage, and troubleshoot Cisco ISE for network access control, including guest access portals, 802.1X authentication, and device profiling.
• Design and implement secure guest access solutions using Cisco ISE, ensuring seamless and secure connectivity for visitors.
• Familiarity with Cisco Wireless controllers/Switches and integration with Cisco ISE.
• Provide excellent customer service to the end users by resolving their issues end to end.
• Maintain compliance: comply with the ITIL process and meet the SLA requirements.
• Design and customize Cisco ISE guest access portals, including layout, branding, and functionality enhancements.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Understanding of network security principles and practices.
• Experienced with guest access solutions and 802.1X authentication.
• Hands‑on experience with Cisco ISE Guest access and BYOD solutions.
• Troubleshooting skills and familiarity with logs, debugs and packet captures.
• Work closely with ISE and Customer Teams, and stakeholders to align portal customization requirements with organizational goals.
• Excellent communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
• Extraordinary planning, project management, coordination, and analytical skills.
• Hands‑on experience in working in Global Delivery Model with onsite/offshore resources.
• Exceptional organizational skills.
• Ability to manage and prioritize tasks efficiently.
• Readiness to demonstrate a proactive attitude.
• Solid attention to detail and excellent written and verbal communication skills required.
• Ability to work in team in diverse/ multiple stakeholder environment.

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our…