IT Support Specialist
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-01-12
Listing for:
E|CONSORTIUM
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
IT Support Specialist at E|CONSORTIUM
OverviewResponsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution.
Primary Responsibilities- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Train computer users when necessary.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Full-time
Benefits- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
Monday to Friday
Application QuestionDo you have any Microsoft or other technology certifications?
EducationBachelor's (Preferred)
ExperienceWindows: 4 years (Preferred)
Active Directory: 3 years (Preferred)
Work LocationHouston, TX
Work RemotelyNo
Senior LevelMid-Senior level
Employment TypeFull-time
Job FunctionInformation Technology
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