Technology Learning and Development Specialist

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

The role

Clifford Chance US LLP is seeking a full-time Technology Learning & Development Specialist to join our team in our Houston, Texas office. We're seeking a professional, self-motivated, experienced individual to develop and deliver professional, business-focused technology training to all employees in the Americas region at Clifford Chance ("the firm"). The role will be responsible for delivering targeted training to attorneys and business professionals through virtual and onsite classroom training, one-on-one coaching, reference guides, You Tube-style videos and eLearning modules.

This role will report to the Head of Technology Learning and Development.

• Responsible for delivering business-focused IT training from the course curriculum, as well as developing and delivering additional business-focused training as needed.
• Deliver new employee induction training within agreed time frames using web and audio-conferencing solutions to reach multiple offices simultaneously.
• Provide one-on-one training and coaching to attorneys and business professionals as needed.
• Collaborate with practice areas to identify skill gaps and determine specific training needs based on new technologies, systems upgrades, or process changes.
• Develop training materials, visual aids and presentations as needed for specific internal classroom training courses and ensure they are kept up to date.
• Develop videos and eLearning courses for the next generation of applications aligning with global standards.
• Create and maintain quick reference guides, knowledge base articles, and tip sheets that support just-in-time learning.
• Required to test new applications and functionality and provide feedback.
• Continuously liaise with the Technology L&D Executive Manager to share knowledge on all. enhancements to the Firm's services so that training content remains current and accurate, and to ensure that ongoing improvements to training, based on feedback, are implemented.
• Build and maintain business relationships and teamwork with IT colleagues within the Americas region.
• Maintain training records within the Firm's LMS for all training sessions delivered within the region.
• Assist in developing the application knowledge of the local technology teams so they are equipped to help users make better use of the various tools at their disposal.
• Keep abreast of new training techniques and methods.
• Conduct regular workshops and training classes on applications and processes.
• Use analytics from the LMS, training evaluations, and user feedback to refine course content and delivery strategies.
• Act as a change agent during rollouts of new…