Cloud Ops; Senior

Cloud Ops (Senior) with skills Cloud Service Incident Management, Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)

Position Summary: We are seeking a skilled Service Now IT Asset Management (ITAM) Specialist/Developer to design, configure, and enhance ITAM solutions on the Service Now platform. The ideal candidate will have strong technical expertise in Hardware Asset Management (HAM), working knowledge of Software Asset Management (SAM), and hands‑on experience with integrations and CMDB management.

Design, implement, and maintain Service Now ITAM modules, with a primary focus on Hardware Asset Management (HAM) and preferred exposure to Software Asset Management (SAM).

Ensure asset lifecycle processes align with ITIL best practices
, from procurement to retirement.

Collaborate with stakeholders to gather requirements and translate them into effective Service Now solutions.

Integrate Service Now with external systems using REST/SOAP APIs and support end-to-end data flows.

Maintain and enhance the CMDB
, ensuring data accuracy and relationships across asset classes.

Troubleshoot issues, perform root‑cause analysis, and support platform upgrades.

Prepare documentation, technical specifications, and process workflows.

Strong knowledge and hands‑on experience with Service Now ITAM modules
, specifically HAM (mandatory) and SAM (preferred).

Good understanding of ITIL practices and asset lifecycle management frameworks.

Experience with
integrations
, including REST and SOAP APIs.

Working knowledge of CMDB structure, data models, and dependencies
.

Strong analytical, troubleshooting, and problem‑solving skills.

Excellent communication and stakeholder‑management abilities.

• 8-11 Years

• Primary Skill:
  Cloud Service Incident Management
• Sub Skill(s):
  Cloud Service Incident Management
• Additional Skill(s):
  Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support

Infogain is a human‑centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience‑led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.