IT Help Desk Support - Information Technology - Analysts

IT Help Desk Support – Information Technology

Job  Scottsdale, Arizona Job Type: Contract Added - 11/17/25

A client of Innova Solutions is immediately hiring for a Desktop Support / Technical Support.

Position Type: Contract / Contract to Hire

Duration: 12+ Months

Location: Scottsdale, AZ 85251 (Onsite – 5 Days a Week Onsite)

• Deliver Tier 2 technical support to approximately 10,000 users, addressing issues such as password resets, printer malfunctions, internet issues, and basic hardware setups.
• First Point of Contact for end user issues.
• Manage, distribute, and elevate helpdesk tickets as needed to other teams for action.
• Follow up with customers to ensure issues are resolved.
• Troubleshoot and resolve problems related to Windows 10/11 and Microsoft 365 applications, ensuring smooth operations for end users.
• Log and manage support tickets using a ticketing system like Manage Engine, adhering to established processes and escalation protocols.
• Maintain detailed documentation of support activities and processes to ensure accuracy and efficiency.
• Collaborate effectively with team members to address challenges and improve service delivery.
• Offer timely solutions to basic technical issues, minimizing disruptions to business operations.
• Participate in ongoing training and development to enhance technical expertise and service quality.

• Proficiency in troubleshooting Windows 10 / 11 and Microsoft 365 applications.
• Familiarity with ticketing systems such as Manage Engine, Zen Desk, or equivalent.
• Strong ability to resolve printer issues, perform hardware setups, and handle password resets.
• Excellent documentation skills with attention to detail.
• Strong interpersonal skills and a collaborative mindset to work effectively within a team.
• Basic knowledge of IT hardware and software configurations.
• Proficient with Mac iOS and Microsoft Windows.
• Experience with Network troubleshooting fundamentals.
• Excellent oral communication skills.
• Strong customer service orientation and a proactive approach to solving problems.
• Familiarity with Remote Support tools.
• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.
• Knowledge of cloud platforms and SaaS applications.
• Windows, Active Directory, Excel VLOOKUPs, Power Shell.

Pay Range: $20 - $21 per hour

Benefits:

• Medical & Pharmacy Coverage
• Dental & Vision Insurance
• 401(k)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life Insurance
• Pet Insurance
• Short-term and Long-term Disability
• Accident & Critical Illness Coverage
• Pre-paid Legal &  Protection
• Sick Time and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250-$1,000 per referral.

Equal Opportunity Employer

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work…