Technology Support Lead - Application Support
Listed on 2026-01-12
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IT/Tech
IT Support, Cloud Computing, IT Project Manager, Cybersecurity
Technology Support Lead – Application Support
Location:
Houston, TX | Salary: $175,000–$185,000 | Date posted: 2 weeks ago
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Production Support Lead in Consumer & Community Banking, your commitment to innovation is crucial to maintaining and enhancing our company's operations. You will develop AI and machine learning solutions to troubleshoot application issues, collaborate with infrastructure teams on root‑cause analysis and production changes, mentor team members, and coordinate incident management and critical outage communications.
Key Responsibilities- Develop and support AI/ML solutions for troubleshooting and incident resolution.
- Collaborate with cross‑functional teams to perform root‑cause analysis and implement production changes.
- Mentor and guide team members to foster innovation and strategic change.
- Coordinate incident‑management coverage to ensure effective resolution of application issues.
- Facilitate and coordinate communications during critical outage situations.
- Document calls, manage queues, analyze tickets, and interface with impacted lines of business for incident‑impact analysis.
- Serve as a single voice for our line of business and cross‑line business incidents.
- Maintain an end‑to‑end view of issues for objectivity.
- Influence senior technology leads across organizations to ensure timely resolution of incidents.
- 5+ years of experience troubleshooting and maintaining IT services.
- Expertise in application development and support across multiple technologies.
- Experience developing AI/ML solutions using Azure and AWS cloud architecture.
- Advanced proficiency in Python for AI/ML modeling.
- Strong skills in automation and continuous‑delivery methods.
- Comprehensive understanding of the Software Development Life Cycle.
- Familiarity with agile methodologies, CI/CD, application resiliency, and security.
- Experience implementing GenAI services using Azure OpenAI and AWS Bedrock.
- Hands‑on experience in system design, application development, testing, and operational stability.
- Proficiency in running production incident conferences and managing incident resolution.
- Knowledge of AWS and Pivotal Cloud Foundry.
- Understanding of network topologies, load balancing, and CDN.
- Familiarity with web and mobile application development.
- Awareness of risk controls and compliance standards.
- Ability to work collaboratively and build relationships to achieve common goals.
Chase is a leading financial services firm helping nearly half of America’s households and small businesses. We offer comprehensive rewards, health‑care coverage, retirement savings, childcare, tuition reimbursement, mental‑health support, financial coaching, and more.
Equal Opportunity Employer. We do not discriminate on the basis of any protected attribute and provide reasonable accommodations.
Equal Opportunity Employer/Disability/Veterans
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