Parts Warranty Coordinator

Parts Warranty Coordinator –
Mustang Cat

Join Mustang Cat, the leading Caterpillar® dealer in Southeast Texas, to support precise processing of Caterpillar parts warranty claims. In this role you’ll interpret job folders, work within Caterpillar systems, and ensure all warranty submissions are completed efficiently and correctly.

• Job stability and opportunities for career growth with a respected industry leader
• Work‑life balance
• Comprehensive benefits package – medical, dental, vision
• 401(k) with employer match
• Tuition reimbursement and development opportunities
• Paid time off and holidays

• Prepare accurate warranty claims and handle parts returns
• Interpret job folders and gather required information using Caterpillar systems such as SIS, DBS, SIMSI, SIB, and ADZ
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• Document requested parts and prepare “Send It Back” Cat parts returns for shipment
• Register new machine and engine warranty coverage and maintain accurate delivery records
• Respond quickly and accurately to warranty‑related questions
• Resolve warranty issues for shops, customers, and other Cat dealers
• Maintain organized documentation and follow established warranty procedures
• Deliver exceptional customer service to internal and external stakeholders

• High school diploma or equivalent
• 2+ years of warranty‑related experience, or experience in construction, engine, or technical fields
• Basic computer skills and 1–2 years of data entry experience
• Working knowledge of Microsoft Office applications
• Strong attention to detail and accuracy
• Team‑oriented, self‑motivated, and reliable
• Excellent customer service and communication skills

Mustang Cat is an Equal Opportunity Employer.