Lead TQM Utilities

Requisition :
441819
Work Area:
Consulting and Professional Services
Expected Travel: 0 - 50%

Career Status:
Professional

Employment Type:

Regular Full Time

Career Level:

T4
Hiring Manager:
Cesar Futema
Recruiter Name:
Lucy Emmerson

Location:

Houston, TX, US, 77098

• Lead Premium Engagement program
• Support or execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams
• Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery
• Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

• Strong SAP business and technical solution architecture expertise.
• 10+ years of experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
• Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre‑sales, Solutioning, Procurement, Contract Life cycles, Contract Renewals, and Customer Retention experience
• Experience working with c‑levels, senior leaders, influencers, and trusted advisors
• Strong facilitation, negotiation, and de‑escalation skills
• Bachelor or Master’s STEM Degree:
  Science, Tech, Engineering, Math or equivalent experience in the field of technology
• Experience with Utilities industry is highly desirable

SAP Lead Technical Quality Manager is a key member of the Customer Success organization and works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this…