Tech Support​/Product Engineer - PV Inverters

Tech Support/Product Engineer – PV Inverters

Apply for the Tech Support/Product Engineer – PV Inverters role at Sungrow Power Supply Co., Ltd.

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024.

Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy.

Contract‑to‑hire based out of Houston, TX. No visa sponsorship.

Base salary: $65,000 – $85,000 per year, commensurate with experience. Competitive benefits package and employee programs.

• Demonstrate strong customer service skills to provide phone support, including listening to the customer to gain an accurate understanding of the situation
• Show empathy and urgency to resolve the issue
• Provide accurate, detailed documentation in the internal ticket tracking system and via email, both internally and externally
• Deliver high‑quality end‑user technical support for solar inverters and site functions
• Apply knowledge of technical terms specific to solar to support all existing systems
• Support all aspects of client support and immediate needs while demonstrating professionalism and composure on the phone, via phone calls and emails
• Create a positive customer support experience, building rapport and trust through a professional attitude and understanding of each problem
• Ensure timely resolution or escalation using strong problem‑solving skills and logical thinking for the next best step
• Perform routine audits of the receiving and shipping processes to ensure accuracy and efficiency
• Identify gaps in process execution and recommend corrective actions to the Warehouse Manager
• Verify accuracy of inventory transactions in the Warehouse Management System
• Collaborate with warehouse teams to ensure adherence to standard operating procedures (SOPs)
• Evaluate business impact and communicate status to customers and internal teams promptly
• Identify and collaborate with internal teams to provide guidance and support
• Maintain clear communication and customer service principles without becoming unprofessional in difficult situations
• Investigate issues, diagnose, and troubleshoot via strong communication, both verbal and written
• Participate in continual training to increase efficiency and knowledge of current and new products, troubleshooting methods, and processes

• Excellent technical skills and ability to learn quickly
• Preferred work experience in a technical support role (not required)
• Ability to diagnose problems in a complex environment and provide effective solutions in a timely manner
• Self‑motivated and capable of working independently in a high‑pressure environment
• Customer service orientation with strong problem‑solving, decision‑making, and analytical skills
• Effective written and verbal communication skills
• Ability to follow instructions and pre‑established procedures/SOPs
• Attention to detail, follow‑through, teamwork focus, and positive attitude
• Proficiency in Microsoft Office Suite (Word, Excel, Power Point and Outlook)

• Customer service experience required
• Solar industry experiences required
• PV Energy Storage system‑related experiences desired

• Technical problem solving/analytical skills
• Self‑starter and excellent communicator
• System and product‑level mindset
• Organization, detail orientation, and strong initiative
• Strong technical support focus and service‑oriented individual with both Sales team and customers

• 10% travel

Sungrow is an equal opportunity employer. Due to strong interest in this position, Sungrow will only reach out to candidates who best meet the requirements. Thank you for your interest in Sungrow.