Technical Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day‑to‑day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

• Lead teams of technologists that provide end‑to‑end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor and maintain KDB/Q database systems in production to ensure high availability and optimal performance.
• Investigate and resolve data‑related incidents, including quality issues, performance problems, and connectivity failures.
• Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
• Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
• Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.
• Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large‑scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Working knowledge of KDB/Q programming language and database architecture
• Experience with large‑scale data processing and analysis techniques
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting
• Understanding of data structures, algorithms, and performance optimization principles

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience with other database technologies (Oracle, Sybase, Postgre
  
  SQL)
• Knowledge of financial markets and trading systems
• Familiarity with data visualization tools and statistical analysis
• Experience with version control systems (Git) and agile development methodologies
• Understanding of network protocols and system architecture concepts

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs,…