Client Support - Bilingual in Chinese

Join to apply for the Client Support - Bilingual in Chinese role at Universal Processing LLC (uP)

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Join to apply for the Client Support - Bilingual in Chinese role at Universal Processing LLC (uP)

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

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Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer periodic performance review for potential salary increase

Are you ready to go uP?

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Want to learn more about our company events?
:

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer periodic performance review for potential salary increase

Compensation:This is a non-exempt position, with a monthly salary of$3,500, and the potential for salary increase based on performance.

Role Summary:The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

Responsibilities:

• Processing client applications for different credit card processing services, and inputs client information by using company client management system
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions
• Checking to ensure that appropriate changes were made to resolve clients’ problems
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments
• Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues
• Providing technical assistance and support for incoming queries and issues related to terminal hardware
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Chinese is required, Mandarin preferred
• 2-3 years of experience in customer service or related fields
• Bachelor’s degree in communications, marketing, psychology, business administration or related field is required. Additional years of experience is considered for candidates with associates degrees and college level courses
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take…