Connex Support Lead Engineer

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Direct message the job poster from American Unit, Inc

Requirements:

• Extensive hands-on experience with Connex switch, transaction processing & their associated component
• Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts
• Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis

JD:

• Lead and mentor a team of support engineers focused on Connex applications running on HPE Non Stop/Tandem systems.
• Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
• Act as the first point of escalation for complex or high-priority customer issues.
• Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
• Drive root cause analysis and implement preventive measures for recurring incidents.
• Maintain and update operational documentation, runbooks, and support procedures.
• Strong analytical, problem-solving, team collaboration and decision-making skills.

• Mid-Senior level

• Contract

• Business Development, Quality Assurance, and Supply Chain