Experience Coordinator

About The Role

A part‑time People Experience Coordinator based in Norfolk, Virginia. You’ll help shape our team of caregivers by ensuring we have the right people in the right place at the right time, supporting our mission of Happier Aging.

• Recruitment & Hiring
  • Post and manage job ads across platforms and community channels.
  • Build strong caregiver pipelines through referrals, schools and local partnerships.
  • Partner with the team to match caregivers with clients for the perfect fit.
  • Ensure staffing levels stay healthy to avoid visit cancellations.
• Onboarding & Training
  • Lead engaging Discovery Day sessions for new hires.
  • Support caregivers in using Nurse Next Door systems confidently.
  • Implement new people programs and track adoption.
• Engagement & Retention
  • Champion caregiver engagement initiatives, growth and career paths.
  • Act on caregiver feedback to continuously improve their experience.
  • Recognize and celebrate team milestones and contributions.
• End of Employment
  • Manage exit processes with care and professionalism.
  • Keep employee files and systems updated.

• Caregiver and client NPS scores of 10.
• Zero missed visits due to staffing shortages.
• A thriving, engaged and growing caregiver team.

• 3+ years of experience in recruiting, operations or people leadership.
• Proven ability to recruit A‑Players in fast‑paced, high‑volume environments.
• Excellent communication and relationship‑building skills.
• Strong organizational and time‑management abilities.
• Tech‑savvy with G‑Suite (Docs, Drive, Calendar, Gmail).
• Bonus:
  Fluency in another language.
• Must pass a background check with a Vulnerable Sector Search.

• Mission‑driven company making a real difference in seniors’ lives.
• Team that leads with kindness, fun and heart.
• Grow your career while supporting others to grow theirs.
• Flexible part‑time schedule.

Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees. Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.